Website Terms of Use

1. Acceptance and scope

These Website Terms of Use (“Terms”) govern access to and use of feldmanhairinstitute.com and the public information, features and links made available through it (the “Website”). The Website is operated by Feldman Hair Institute (“FHI,” “we,” “us” or “our”). By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.

These Terms apply to the Website. Paid assessment, case-review, planning, monitoring, research or professional services are governed by the service description, informed consent, fee and cancellation terms, privacy information and any separate agreement presented during booking or intake. If a service agreement conflicts with these Terms on a service-specific issue, the service agreement controls that issue.

2. General information, not individualized advice

Website content is provided for general educational and informational purposes. It may discuss hair loss, scalp conditions, assessment methods, laboratory or imaging findings, treatment options, non-drug approaches, evidence, research and monitoring principles. Website content is not a diagnosis, prescription, individualized treatment recommendation or substitute for an assessment of your circumstances.

Viewing the Website, submitting a general inquiry or clicking a booking link does not create a clinician-patient relationship or obligate FHI to accept a case. A professional relationship begins only when FHI confirms the applicable service and required consent and intake steps have been completed.

3. What FHI services may provide

When separately engaged, FHI may provide independent hair loss assessment, structured interpretation of clinical and imaging findings, evidence-based treatment considerations, decision support, case synthesis and longitudinal monitoring. The purpose is to clarify what is changing, identify likely drivers and unresolved questions, compare reasonable options, define response markers and support an informed next step.

FHI may communicate findings and follow-up priorities to a treating practitioner with appropriate consent. Diagnosis, prescribing, procedures, investigations and other regulated treatment decisions remain with the appropriately licensed practitioner responsible for those activities. Service availability and scope depend on the case, the practitioner’s role, the patient’s location and applicable law.

4. Remote case review

Remote case review may be available to people outside the Toronto area. It has practical limitations: image quality, incomplete records, the absence of hands-on examination, local licensing rules and the need for locally ordered tests or procedures may restrict what can be concluded or implemented. FHI may request additional information, recommend an in-person examination or advise that a case cannot be appropriately reviewed remotely.

5. No emergency or urgent-care service

The Website and FHI’s routine contact channels are not monitored as emergency services. Do not use them for urgent symptoms, rapidly deteriorating health, severe medication reactions or a medical emergency. Call 911 or your local emergency number, attend an emergency department or contact an appropriate licensed practitioner without delay.

6. Accuracy, currency and research information

FHI aims to present careful, current and useful information, but scientific evidence, clinical standards, product availability and regulatory requirements change. Content may be incomplete, simplified or out of date and may include professional interpretation or areas of uncertainty. Publication of a study, citation, poster, article, link or opinion does not mean that a method, product or treatment is suitable for you or endorsed for every use.

FHI may correct, update, remove or reorganize Website content at any time without notice. You should verify time-sensitive or case-specific information with an appropriately qualified professional before acting on it.

7. Your responsibilities

You agree to use the Website lawfully and in a way that does not interfere with its operation or another person’s rights. You must not:

• attempt to gain unauthorized access to the Website, its hosting environment, accounts, data or security controls;
• introduce malware, harmful code, automated traffic or an unreasonable load;
• impersonate another person, provide materially false information or use another person’s information without authority;
• use the Website to send unlawful, threatening, defamatory, discriminatory or infringing material;
• scrape, harvest or systematically extract Website content or data except as permitted by law or with FHI’s written permission; or
• use Website content to build, train, fine-tune or commercially ground an automated or artificial-intelligence system without FHI’s written permission, except to the extent applicable law does not permit that restriction.

8. Clinical information and communications

Do not send photographs, laboratory results, pathology reports, medical records or detailed health information through a general website field or the privacy email address. Use Jane or another secure channel specifically provided by FHI. You are responsible for ensuring that information you submit is accurate to the best of your knowledge and that you have authority to submit information about another person.

Electronic communications can be delayed, misdirected or intercepted. A message is not considered received for clinical purposes until FHI acknowledges it through the applicable secure workflow. Website contact does not guarantee an appointment, response time, service acceptance or clinical recommendation.

9. Third-party platforms and links

The Website may link to Jane, laboratories, publications, professional organizations, practitioner directories and other third-party services. Those services are operated independently and may have their own terms, privacy notices, availability and security practices. FHI is not responsible for third-party content or systems that it does not control. A link is provided for convenience or reference and is not a guarantee or comprehensive endorsement.

10. Intellectual property

The Website and its original text, design, structure, branding, monograms, graphics, photographs, clinical images, diagrams, videos, research summaries and other materials are owned by or licensed to FHI and are protected by copyright, trademark and other intellectual-property laws. Third-party publications, logos and images remain the property of their respective owners.

FHI grants you a limited, revocable, non-exclusive and non-transferable permission to access and view the Website for your personal, non-commercial use. You may print a reasonable number of pages for personal reference if copyright and attribution notices remain intact. You may not reproduce, republish, modify, distribute, sell, license, publicly display, create derivative works from or commercially exploit Website materials without prior written permission, except as permitted by law.

Nothing in these Terms transfers ownership or grants a licence to use the Feldman Hair Institute name, monogram, trade dress or other brand elements. Requests to reproduce material should be submitted through the Website contact pathway.

11. Privacy

FHI’s Privacy Policy explains how personal information associated with the Website is collected, used, disclosed, protected and retained. By using the Website, you acknowledge that your information will be handled as described in that policy and in any additional notice or consent applicable to a booked service.

12. Availability and security

FHI may suspend, restrict or discontinue any part of the Website for maintenance, security, legal or operational reasons. FHI does not promise uninterrupted or error-free availability, compatibility with every device or browser, or freedom from harmful components. You are responsible for reasonable device security, current software, backups and safe browsing practices.

13. No guarantee of outcome

Hair and scalp conditions may be multifactorial and may change over time. Outcomes depend on factors including diagnosis, biology, duration, adherence, treatment access, concurrent health issues and response variability. Neither Website content nor acceptance for an FHI service guarantees stabilization, regrowth, diagnosis, practitioner agreement, treatment eligibility or a particular result.

14. Disclaimers

To the fullest extent permitted by law, the Website is provided on an “as is” and “as available” basis. FHI disclaims warranties and conditions, express, implied or statutory, concerning the Website, including merchantability, fitness for a particular purpose, non-infringement, accuracy and availability. Nothing in these Terms excludes a warranty, condition or right that applicable law does not permit FHI to exclude.

15. Limitation of liability

To the fullest extent permitted by law, FHI and its directors, officers, employees, contractors and agents are not liable for indirect, incidental, special, consequential, exemplary or punitive loss arising from use of or inability to use the Website, reliance on general Website content, or a third-party link or platform. This includes loss of data, revenue, opportunity or goodwill, even if the possibility was known.

These limitations govern the public Website and do not replace or expand liability terms in a separate signed service agreement. They do not limit liability for fraud, wilful misconduct, gross negligence where it cannot lawfully be limited, or any other liability or consumer right that applicable law prohibits FHI from excluding or limiting.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold FHI harmless from third-party claims, losses and reasonable costs arising from your unlawful use of the Website, your material breach of these Terms or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by FHI’s own unlawful conduct.

17. Suspension and termination

FHI may restrict or terminate access to the Website where reasonably necessary to address unlawful activity, security risk, misuse, infringement or a material breach of these Terms. Provisions that by their nature should continue—including intellectual property, disclaimers, liability limits and governing law—survive termination.

18. Governing law and courts

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any mandatory right you have under applicable consumer law, disputes relating to the Website will be submitted to the courts located in Toronto, Ontario. Use of the Website from another jurisdiction does not mean that FHI submits to that jurisdiction’s laws or that every FHI service is available there.

19. General terms

If a provision of these Terms is found unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. FHI’s delay in enforcing a provision is not a waiver. These Terms and the Privacy Policy form the complete agreement concerning use of the public Website, subject to any separate service agreement. You may not assign your rights under these Terms without FHI’s written consent; FHI may assign them in connection with a corporate reorganization or transfer of the business.

20. Changes to these Terms

FHI may revise these Terms to reflect changes in the Website, services, law or operations. Revised Terms will be posted with a new effective date. Continued use of the Website after the effective date constitutes acceptance of the revised Terms. If a change requires additional notice or consent under applicable law, FHI will provide it.

21. Contact

Questions about these Terms may be submitted through the contact pathway shown on the Website or mailed to Feldman Hair Institute, at the address below. Privacy requests should be directed to the Privacy Officer. Do not send clinical records or urgent health information by email.

Privacy Officer

Feldman Hair Institute

565 Eglinton Avenue West, Toronto, Ontario M5N 1B5 Canada | [email protected]